Terms of Service

1. Who we are

"NexGen Cares", "we", "us" and "our" refer to the private wellness consultation service offered through nexgencares.com. "You" means the person booking or receiving a consultation.

2. Nature of our service

• We do not diagnose, treat, cure or prevent any disease or medical condition.
• We do not prescribe medicines or write prescriptions of any kind.
• Nothing we say or write, in consultations, plans, messages or on this website, is medical advice or a substitute for advice from a qualified, registered medical practitioner.
• You should always consult your doctor before changing your diet, exercise, medication or treatment, or before starting any new substance or protocol.
• We cannot guarantee any particular health outcome.
• Our service is not for emergencies. If you need urgent help, contact your doctor or emergency services: 112 in India, 911 in the US, 999 in the UK.

3. Peptides and other products

Our consultations may include educational discussion of peptide science, supplements and other emerging approaches, including what published research does and does not show.

• NexGen Cares does not sell, supply, source, recommend specific suppliers for, prescribe or administer peptides, supplements, medicines or any other product.
• Many peptides are not approved for human use by regulators in India, the United States or the United Kingdom. Their legal status varies by country and changes over time.
• Any decision to use any substance is yours alone, and should be made with a registered medical practitioner who can assess you in person.

4. Eligibility

You must be at least 18 years old to book a consultation. By booking, you confirm that you are 18 or over and that the information you give us is accurate.

5. Booking and payment

• Bookings are requested through our website or WhatsApp and confirmed by our team on WhatsApp.
• Prices are shown in Indian Rupees (INR). Pricing for clients outside India is available on request.
• Payment is made in advance using the secure payment link we send you. A booking is confirmed only once payment is received.
• Monthly memberships (Essential, Signature and Elite) are paid monthly, in advance. We will remind you before each payment is due.
• We may change our prices in the future. Any change will not affect a period you have already paid for, and we will tell you before it applies to you.

6. Refunds and cancellations

All fees are non-refundable and non-cancellable once paid. Monthly members may choose not to renew at any time. Full details, including how rescheduling works, are in our Refund & Cancellation Policy, which forms part of these terms.

7. Your responsibilities

• Give us accurate, complete information about your health history and circumstances. Our guidance can only be as good as the information we receive.
• Tell us about any medical conditions, medications or pregnancy that may be relevant.
• Keep your own doctor informed, and consult them before acting on any guidance.
• Treat our team with courtesy. We may end a consultation or membership if a client is abusive or threatening.

8. Confidentiality

Your health information is shared only with your consultant and the members of our team who need it to support you. We do not sell your information or share it with third parties for marketing. We may disclose information only where the law requires us to, or where there is a serious and immediate risk to your safety or someone else's. Our Privacy Policy explains how we handle your data.

9. Communication

We communicate mainly through WhatsApp, video call and email. These services are run by third parties with their own terms and security practices. Please do not share information you would not want sent over these channels. Between-session support is provided within reasonable response times, not instantly, unless your tier says otherwise.

10. Intellectual property

Your personalised plan is for your own personal use. The content of this website, our written materials and our frameworks belong to NexGen Cares and may not be copied, published or resold without our permission.

11. Limitation of liability

To the fullest extent permitted by law, NexGen Cares is not liable for any loss, injury or damage arising from decisions you make based on our educational guidance, including any decision to use any substance or product. Our total liability to you in connection with any service will not exceed the fees you paid for that service in the month concerned. Nothing in these terms limits any liability that cannot be limited by law.

12. Ending our service

You can stop your membership at any time by not renewing it. We may decline a booking or end a membership if we believe our service is not appropriate for you, for example where you need medical care. If we end a membership for reasons that are not your fault, we will refund any sessions you have paid for but not received.

13. Changes to these terms

We may update these terms from time to time. The version published on this page, with its "last updated" date, is the one that applies. Significant changes will not apply to a period you have already paid for.

14. Governing law

These terms are governed by the laws of India. Any dispute will be subject to the jurisdiction of the courts of India, without affecting any mandatory consumer rights you have in your own country.

15. Contact

WhatsApp: +91 91774 01227
Email: nexgencares26@gmail.com