Privacy Policy
Discretion is central to what we do. This policy explains what we collect, why we collect it and how we protect it.
Last updated: 11 October 2026
In short: we collect only what we need to guide you. Your health information is seen only by your consultant and the team supporting them. We never sell it or use it for advertising, and you can ask us to delete it at any time.
1. What we collect
- Booking details: name, age, city, country, chosen tier, focus areas and your preferred contact time. You send these to us yourself on WhatsApp. Our booking form does not store them on this website.
- Contact details: your phone number and, if you email us, your email address.
- Health information: the history, lifestyle details, goals and any reports you choose to share with your consultant.
- Payment records: confirmation that you have paid. Card and bank details are handled by the payment provider, not by us.
- Website data: our website runs on Shopify, which may use cookies and basic analytics. See Shopify's privacy policy for details.
2. Why we use it
- To arrange, prepare for and deliver your consultations and membership.
- To create and update your personalised plan.
- To contact you about your sessions, payments and renewals.
- To meet our legal and accounting obligations.
We rely on your consent, which you give when you send us your information, and on the need to deliver the service you have booked.
3. Who can see it
Only your consultant and the team members who support them. We do not sell, rent or trade your information, and we do not share it for marketing. We use trusted service providers, such as WhatsApp, email, video-call and payment services, only to run the service. We disclose information only where the law requires us to, or where there is a serious and immediate risk to someone's safety.
4. How long we keep it
We keep your records for as long as you are a client, and for a reasonable period afterwards so we can continue your care if you return and meet our legal obligations. You can ask us to delete your information sooner, unless we are legally required to keep it.
5. Your rights
You can ask us to show you, correct or delete the personal information we hold about you, or withdraw your consent, at any time. To do this, message us on WhatsApp or email us. We will respond within a reasonable time, and within any period required by applicable law, including India's Digital Personal Data Protection Act, 2023.
6. Security
We limit who on our team can access client information and use reputable, secure tools. No system is completely secure, so please share only what is needed and avoid sending sensitive documents on shared devices.
7. Age
Our service is only for adults aged 18 and over. We do not knowingly collect information from anyone under 18.
8. Contact
For any privacy question or request: nexgencares26@gmail.com or WhatsApp +91 91774 01227.